AllMyNotes Organizer - Frequently Asked Questions

Sales and Registration.

	Q: I've purchased Deluxe license, how fast the activation code will be delivered to me?
	A: The email with your activation key will be delivered to you immediately upon purchase. This process is fully automated and you should expect no delays. If for longer then 10 minutes you don't see any email from us, then either one of two things has happened:     1. Your activation email was caught by spam filters on your email server or email client. Please take a look in to Spam folder. Make sure to add our email address to your address book to avoid this scenario.     2. You mistyped your email address when you where placing your purchase. This is not a problem, simply contact us and ask where your license is.     Normally we must reply on purchase inquiries immediately if it's our working hours. When it's night time here please allow 10-12 hours for working days, and up to 24-48 hours at weekends (this is the worst scenario, normally we reply immediately during weekends too). If you don't hear from us for longer then that, please try to contact us from different email address - sometimes certain email providers simply have problems with delivery of certain content. In our case we've seen the case when paranoid anti-spam filter was treating word 'license' in email body as suspicious, and deleted such emails without a trace, to avoid this scenario simply use different email address.

	Q: I've lost my license key, how do I restore my activation code?
	A: We restore purchased licenses at no cost. Please use our License Restore service for your convenience.

	Q: What to do if I've changed my e-mail address?
	A: We use your e-mail in order to restore your registration information and inform you about available product updates and offers. In case of e-mail address change, please let us know about email address change, and we'll update our records accordingly.

	Q: For how long is valid purchased Deluxe license? What will be upgrade price and policy?
	A: Please read our upgrade policy for purchased customers page.

	Q: What's your refund policy?
	A: Basically it's very simple - try before you buy. We respect our customers and pride ourselves on doing business fairly that as provide a free trial on our software, the free trial use is your opportunity to determine if our product meets your needs, please respect our position in this, no company can be fairer that to provide a free trial version for your evaluation. You can read our refund policy here.

Generic questions.

	Q: What's the difference between Deluxe and FREE editions?
	A: Click here to compare Deluxe and FREE editions.

	Q: Can I share my notes between few computers?
	A: Yes, you can. There are many ways to do it. Portable version can be placed on USB stick, external HDD, or any other kind of removable media. Also we can recommend to sync your files online and across computers with Dropbox. Just place your storage file to Dropbox folder and you are good to go. Note: we strongly recommend to protect your data file with password when using portable version, or online services, especially if you store passwords or credit card numbers in your data file.

	Q: What happens with my data on installing updates or reinstalling the application?
	A: Actually nothing, as long as you are using the installer, or simply unpacking new Portable .zip file over old installation. The installer is preserving all your data and preferences, and even after uninstall/install your data and settings are safe.

	Q: Where my data is located?
	A: All your data is stored in single .ddb database file. You can actually have multiple .ddb files for various purposes. By default your .ddb file is located either in My Documents folder (for non-Portable version), or in the same folder where AllMyNotes Organizer is installed (this is in case for Portable version). Alternatively you can save you data to any other convenient for you place using 'File'-'Save As..' menu item.

	Q: What file format you are using to store AllMyNotes Organizer data?
	A: We are using our own, highly performant, compact, encryptable proprietary database format, which allows to store huge data amount, securely encrypted using 1800-bit key. There is no limit on data storage size in AllMyNotes Organizer, data is stored on disk at all times, which ensures maximum protection against data loss and minimal disk seek time and minimal RAM usage. We are totally free from dependencies from third-party software! We also allow export to HTML, RTF, and TXT file formats at any time to make you feel free from worries about proprietary data formats. Click here to read more details and facts on data storage format.

	Q: What programming language is AllMyNotes written in? Also, how is the user interface made? Is it custom made, use the native Windows components, or use a widget toolkit?
	A: The application is written using Visual C++, we are using exclusively only our own MFC-based code for everything - skins (all UI controls done by ourself, we really love to work on UI), database engine (an excellent, highly-performant, encrypted solid file storage), and huge amount of other useful routines, all done by us. This way we have no problems with dependency on third-party libraries, and once need to add new feature or update existing one, we have no limits - we are the masters of the code, we exactly know how it's done.

Resolving issues.

	Q: I'm using Portable version, and Help function is not available, why?
	A: This issue is common to Portable version users who installed AllMyNotes on USB media or Network drive. It's related to system security settings. It's easy to fix this problem by locating AllMyNotes.chm file, right-click on in Windows Explorer, and select Properties from the popup menu. Click on the Unblock button immediately below the Advanced button on the General page. Click Apply to show the content. As simple as that! You can find additional information on this system security setting by following links: http://support.microsoft.com/kb/902225 http://geekswithblogs.net/evjen/archive/2006/06/29/83567.aspx

Localization, Skins.

	Q: Is/when AllMyNotes Organizer will be available in my language?
	A: At present moment all language modules are available with installation. So please make sure that you have the latest version of app installed. Additionally, if localization to your language is not available yet, or available but incomplete, we are encouraging you to help us in localizing application to your language. Your help will be rewarded with Deluxe edition for free, plus, free upgrades for a long period of time.

	Q: Is there more skins available for download?
	A: At present moment all skins are available with installation. So please make sure that you have the latest version of app installed. Additionally we are encouraging you to create your own skins and submit them to us. If the skin will look good, we'll include it in the installer, and you'll get Deluxe edition for free, plus, free upgrades for a long period of time. Please feel free to contact us for details.