Contact Support



You can either e-mail us directly to support at vladonai.com, or, enter your message in form below. Also, if you feel that your problem might be common, chances are, you can find a similar question on our Forum.

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When to expect a response?



    Our support staff, unlike many other companies, isn't outsourced. Despite being a small company, your message is delivered directly to the developer.

    In particular, we guarantee - if you're a purchased customer who writes to us regarding a time-sensitive question we'll do our best to reply as soon as we can, usually within 1-2 hours, if it's working time, and you'll always receive a real reply from a human being, with a high chance (95%) who is also a software developer of the title you are contacting us regarding to.

    Please note, our response time depends on the complexity of your question, and if you are requesting a new feature, would be better to use the Forum for this purpose, as such question may require time for consideration, also public discussion is very welcome before implementing certain requests.


    

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