AllMyNotes Organizer - Frequently Asked Questions

 

Q: What's the upgrade price/procedure to version 4?

A:

Deluxe license upgrade costs 50% off the regular price, and totally free in following cases:

1. If the license was purchased within 12 months prior to the version 4 release date (19 Mar 2020).

2. For all volunteers - localizers, testers, partners, etc. The upgrade for all these categories have to be handled manually via e-mail support, just drop us few words, ask for the license renewal.

 

Q: I've purchased the Deluxe license. How fast will the activation code be delivered to me?

A:

Immediately upon purchase, you will receive an email with your activation key inside. This process is fully automated, expect no delays. If after 10 minutes you still have not received your activation key, then either one of two things has occurred:

1. Your activation email was caught by your spam filters on your email server or email client. Please take a look in to the Spam folder. Make sure to add our email address to your address book to avoid this scenario.

2. You mistyped your email address when you where placing your purchase. This is not a problem, simply contact us and ask where your license is.

Usually we reply on purchase inquiries immediately if it's our working hours. And up to 24-48 hours at weekends (this is the worst scenario, with rare exceptions we reply immediately during weekends and holidays too). If you don't hear from us for longer than that, please try to contact us from different email address - sometimes evil email providers simply have problems with delivery of certain content. In our experience we've seen the case when a paranoid anti-spam filter was treating the word 'license' in email body as suspicious, and deleted such emails without a trace, to avoid this scenario simply try different email service provider.

 

Q: I've lost my activation key, how do I retrieve it?

A: We restore purchased licenses at no cost. Please use our License Restore service, or sign in to your User Dashboard to view the licenses linked to your account.

 

Q: What to do if I've changed my e-mail address?

A: We use your e-mail in order to restore your registration information and inform you about available product updates and offers. In case of e-mail address change, please let us know about email address change, and we'll update our records accordingly.

 

Q: For how long is valid purchased Deluxe license? What will be upgrade price and policy?

A: Please read our upgrade policy for purchased customers page.

 

Q: What's your refund policy?

A: Basically it's very simple - try before you buy. We respect our customers and pride ourselves on doing business fairly that as provide a free trial on our software, the free trial use is your opportunity to determine if our product meets your needs, please respect our position in this, no company can be fairer that to provide a free trial version for your evaluation.
You can read our refund policy here.

 

Q: What's the difference between Deluxe and Lite editions?

A: Click here to compare Deluxe and Lite editions.

 

Q: Can I synchronize my data between a few of my computers?

A: Yes, you can. There are many ways to do it. Click here for notes sync instructions.

 

Q: Is AllMyNotes available on Mac, Linux, Android, iPhone?

A: AllMyNotes is available for Windows, and there are many ways to have it on other platforms. For example, it works almost natively on Linux using Wine or PlayOnLinux emulators. Same for Mac - there you can use Wine, Crossover, PlayOnMac, or WinOnX apps to launch AllMyNotes there.

You can even have it on Android and iPhone smartphonces! How? Counting that broadband Internet access is broadly available on these devices, you can use remote desktop sharing tools to work with Desktop apps right from your device!

 

Q: What will happen to my data on installing updates or reinstalling the application?

A: Actually nothing at all, as long as you are using the installer, or simply unpacking new Portable .zip file version over the old installation. The installer is preserving all your data and preferences, and even after uninstall/install your data and settings are safe.

 

Q: I've purchased a new computer. What's the best way to move my data to my new PC?

A: To move AllMyNotes to another machine simply install it there, copy your .ddb data file to new machine, and open it from there by double-clicking on it there, or, using File -> Open menu item in AllMyNotes. As simple as that. Enjoy!

 

Q: Will I lose access to my notes if Deluxe cannot be activated or the activation service is unavailable?

A: No. AllMyNotes Organizer never locks you out of your data. Lite Edition, an unactivated Deluxe copy, and Deluxe with an expired license can open existing .ddb files - including files encrypted or password-protected in Deluxe - and let you view, edit, and export your notes. For password-protected data, simply enter the correct password. Only Deluxe-specific features become unavailable without a valid Deluxe activation; access to data you already created remains available.

To move your notes to a new computer, install AllMyNotes there, copy your .ddb file to the new computer, and open it by double-clicking the file or using the File -> Open menu item.

 

Q: Where my data is located?

A: No clouds :) All your data is stored in to a single .ddb database file. You can actually have multiple .ddb files for various purposes. By default, your .ddb file is located either in My Documents folder (for non-Portable version), or in the same folder where AllMyNotes Organizer is installed (this is the case for Portable version). Alternatively you can save your data to any other convenient for you place using 'File'-'Save As...' menu item.

 

Q: What file format you are using to store AllMyNotes Organizer data?

A: We use our own purpose-built database format, designed for fast access, compact storage, recovery from file damage, and strong encryption. AES-256 protects the database key with your password, while ChaCha20 encrypts the complete contents of the file. Notes, images, attachments, indexes, and internal records are protected together. The format supports extremely large databases while loading notes and attachments only when needed, which keeps disk access and RAM usage low. It has no dependency on a third-party database engine. You can also export your data to HTML, RTF, and TXT at any time. Read the complete technical overview of the storage format.

P.S. AES-256 + ChaCha20 encryption is new in AllMyNotes 5.03, which is currently in beta. Earlier versions use a different, simpler algorithm - it has protected users' data for 17 years with no known breaches. When you open an older database in 5.03, the app offers to upgrade it to the new format.

 

Q: What programming language is AllMyNotes written in? Also, how is the user interface made? Is it custom, or, native Windows components?

A: The application is written using Visual C++, we are using exclusively only our own MFC-based code for everything - skins (all UI controls done by ourselves, we really love to work on UI), database engine (an excellent, highly-performant, encrypted solid file storage), and huge amount of other useful routines, all done by us. This way we have no problems with dependency on third-party libraries, and once need to add new feature or update existing one, we have no limits - we are the masters of the code, we exactly know how it's done.

 

Q: What is the Ambassadors Club?

A: Recommend AllMyNotes to two friends: the first one who starts using it gets you a year of Deluxe, the second makes it permanent (or an extra license for someone in your household). Sign in to your Dashboard to join and see your rewards.

 

Q: What do I get, and when?

A: The rule is simple: recommend AllMyNotes to two friends.
• When the first friend starts using it, you get a year of Deluxe - automatically, there is nothing to redeem.
• When the second friend starts using it, you have 2 points - enough for a Deluxe license that never expires. You pick it in the Rewards section of the club tab.
Every friend you invite gets a year of Deluxe as a gift, and can earn their own permanent license the same way.

 

Q: Does it cost anything?

A: No. Joining is free, and nobody - not you, not your friends - is ever asked for payment details. Points are not money: they cannot be cashed out, sold or passed to someone else. They can only be turned into AllMyNotes licenses.

 

Q: How do I join?

A: Open the Ambassadors Club tab in your dashboard and press Join the club. No dashboard account yet? Create one with your e-mail address - there is no password to remember, you sign in with a one-time code we e-mail you. You also become a member automatically when you accept a friend's invitation or receive a giveaway license.

 

Q: What does my friend get?

A: A full Deluxe license for one year, free. On top of that, a free dashboard account where the license is kept safe, and membership in the club with the same offer you have. When the year is over, AllMyNotes keeps working as the free Lite edition and every note stays exactly where it is - or your friend makes Deluxe permanent by recommending AllMyNotes to two friends.

 

Q: What exactly counts as "started using AllMyNotes"?

A: All three of these:
1. your friend accepted your invitation and activated the Deluxe license from it in AllMyNotes;
2. your friend has been using AllMyNotes for at least 30 days - it is enough to open it at least twice, a month apart;
3. your friend has created at least 10 notes.
Then your friend counts as confirmed, and you get 1 point. If your friend is still using AllMyNotes after 30 days but has fewer than 10 notes, you get half a point now and the other half as soon as the 10th note is there.

 

Q: How do you know my friend uses AllMyNotes? Can you see their notes?

A: No, we never see notes. Like every copy of AllMyNotes, your friend's app checks for updates from time to time, and that check carries a few usage counters together with the license key - for example how many days the app has been in use and how many notes and folders exist. Never note titles or content. Points are worked out from those counters automatically, shortly after such a check. If your friend has turned update checks off or works offline, we cannot see anything - in that case tell us, and we will sort it out by hand.

 

Q: How exactly are points counted?

A: • A friend starts using AllMyNotes (see above): 1 point.
• A friend is still using it after 30 days, but has fewer than 10 notes: 0.5 points - topped up to 1 when the 10th note is there.
• A friend you invited buys a Deluxe license: +1 point on top.
• A friend of your friend starts using AllMyNotes: +0.5 points for you as well.
Each friend earns you these amounts once, no matter how long they use AllMyNotes. Points do not expire.

 

Q: What can I get for my points?

A: Each reward costs 2 points, and nothing happens until you pick one and press Redeem in the club tab:
• Deluxe forever for you - if you use the free Lite edition or a trial;
• a free upgrade to the current version - if you have an older or a giveaway license;
• an extra Deluxe license for someone in your household - open to everyone, you enter their name and e-mail address.
The year of Deluxe for your first friend is separate: it arrives automatically and costs no points.

 

Q: What is a "license that never expires" exactly?

A: A regular Deluxe license for the current version of AllMyNotes. It never expires and includes every minor update of that version. If a new major version comes out later, your license keeps working exactly as it does - upgrading is up to you.

 

Q: I got AllMyNotes in a giveaway. How does the club help me?

A: A giveaway license covers one version only, is for personal non-commercial use, and gets no updates. In the club, your first friend who starts using AllMyNotes gets you a year of the current Deluxe version, and with the second friend you can upgrade to a full Deluxe license for the current version - with updates and without the non-commercial restriction. New giveaway licenses already come with a dashboard account and club membership. If you got yours earlier, create a dashboard account with the same e-mail address - your giveaway license will show up there.

 

Q: I joined through an invitation and have a one-year license. How do I keep Deluxe?

A: The same way: recommend AllMyNotes to two friends. Your first confirmed friend adds another year, counted from the day your current license ends, and the second one lets you pick a license that never expires. If you do nothing, AllMyNotes switches to the free Lite edition when the year is over - nothing is deleted.

 

Q: How many friends can I invite?

A: As many as you like, over time. You can have 2 invitations waiting for an answer at the same time (just 1 during your first week in the club, unless you already have 20 notes). Every accepted invitation gives you one more place, and an invitation nobody accepts expires after 90 days and frees its place. To keep things spam-free, you can send up to 10 invitations a day.

 

Q: Why does the form say it can't send an invitation to an address?

A: We don't send invitations to your own address, to people who already have a paid AllMyNotes license, or to someone who already has an open invitation from another member (that one stays reserved for up to 6 months). To protect other people's privacy, the form never says which of these it is.

 

Q: Do you send the invitation, or do I?

A: Your choice. We can e-mail it to your friend for you from our own address, or you copy a ready-made text with your personal link and send it yourself - by e-mail or in any messenger. Invitations that come from you personally usually work better. If your friend has not answered yet, you can send a reminder: we e-mail at most one reminder every two weeks, and you can copy a reminder text to send yourself at any time.

 

Q: Can I invite my own second e-mail address?

A: Please don't - the club rewards real recommendations. A reward only counts once the invited person has really used AllMyNotes for a month, and invitations set up just to collect rewards may be cancelled.

 

Q: Where do I see my progress?

A: In the Ambassadors Club tab of your dashboard: the people you invited and where each invitation stands, your points, the year of Deluxe for your first friend, and the rewards you can pick.

 

Q: My friend uses AllMyNotes, but I got nothing. What now?

A: First check in the club tab that your friend has accepted the invitation. Points arrive once the 30 days and 10 notes are reached and your friend's AllMyNotes has checked for updates after that. If a few more days have passed and still nothing, contact us - we will check and fix it by hand.

 

Q: Cannot install - Windows protected your PC message.

A: This issue is common to all newly released software in Windows 10. Press More info -> Run Anyway. If there is no 'More info' text open Windows Defender, go to App & Browser Control. See 'Check apps and files' section, select the 'Warn' instead of the 'Block' option.

Here you can read additional details on this issue.

 

Q: I'm using Portable version, and Help function is not available, why?

A: This issue is common to older Portable version users who installed AllMyNotes on USB media or Network drive. It's related to system security settings. It's easy to fix this problem by locating AllMyNotes.chm file, right-click on in Windows Explorer, and select Properties from the popup menu. Click on the Unblock button immediately below the Advanced button on the General page. Click Apply to show the content. As simple as that!

You can find additional information on this system security setting by following links:
http://support.microsoft.com/kb/902225
http://geekswithblogs.net/evjen/archive/2006/06/29/83567.aspx

 

Q: Is/when AllMyNotes Organizer will be available in my language?

A: At present moment all language modules are available with installation. So please make sure that you have the latest version of app installed. Additionally, if localization to your language is not available yet, or available but incomplete, we are encouraging you to help us in localizing application to your language. Your help will be rewarded with Deluxe edition for free, plus, free upgrades for a long period of time.

 

Q: Is there more skins available for download?

A: At present moment all skins are available with installation. So please make sure that you have the latest version of app installed. Additionally, we encourage you to create your own skins and submit them to us. If the skin look good, we'll include it in the installer, and you'll get Deluxe edition for free, plus, free upgrades for a long period of time. Please feel free to contact us for details.